Terms and Conditions

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS

GENERAL:

  1. If you place an order electronically through the website you are using, you are deemed to have accepted the pre-information form and distance sales contract offered to you.
  2. Buyers are subject to the provisions of the Law on the Protection of the Consumer No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws in force, with regard to the sale and delivery of the product they purchase.
  3. The shipping cost, which is the shipment expense of the product, will be paid by the buyer.
  4. Each product purchased will be delivered to the person and/or organization specified by the buyer at the address provided, within 30 days, without exceeding the legal period. If the product is not delivered within this period, Buyers may terminate the contract.
  5. The purchased product must be delivered with complete and in accordance with the specifications specified in the order, and with any documents such as a warranty certificate or usage guide, if any.
  6. In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing of this situation within 3 days from the date of learning of this situation. The total price must be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

  1. If the buyer does not pay the price of the purchased product or cancels it in the bank records, the seller’s obligation to deliver the product ends.

UNFORESEEABLE REASONS FOR FAILURE TO DELIVER THE PRODUCT WITHIN THE PERIOD:

  1. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered within the period, the situation shall be notified to the Buyer. The Buyer may request cancellation of the order, replacement of the product with a similar one or postponement of the delivery until the obstacle is removed. If the Buyer cancels the order, and if the payment was made in cash, the amount shall be refunded to the Buyer in cash within 14 days following the cancellation. If the Buyer made the payment by credit card and cancels the order, the product price shall be refunded to the bank within 14 days following the cancellation, but it is possible that the bank may transfer it to the Buyer’s account within 2-3 weeks.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:

  1. The Buyer shall inspect the goods/services subject to the contract before receiving them; shall not accept damaged and defective goods/services, such as those with bruises, breaks, torn packaging, etc. from the courier company. The received goods/services shall be deemed undamaged and sound. After delivery, the Buyer must carefully protect the goods/services. If the right of withdrawal is to be exercised, the product/service should not be used. The invoice must be returned with the product.

RIGHT OF WITHDRAWAL:

  1. Within 14 (fourteen) days from the delivery date of the product purchased by the Buyer to himself/herself or to the person/institution at the address shown, the Buyer may use the right of withdrawal by notifying the SELLER via the contact information below, without assuming any legal or criminal liability and without giving any reason, by rejecting the goods without any obligation.
  1. CONTACT INFORMATION FOR SELLER’S RIGHT OF WITHDRAWAL NOTIFICATION:

COMPANY

Company Name: ESKA BILISIM DANISMANLIK HIZMETLERI VE ELEKTRONIK TICARET ALSU AYANOGLU

Address: Gölcükler Mahallesi Narin Sokak No:8/4 35470 Menderes/IZMIR TÜRKİYE

E-mail: [email protected]

Tel: +90 554 770 70 90

DURATION OF WITHDRAWAL RIGHT:

  1. If the item purchased is a service, the 14-day period begins from the date the contract is signed. The right of withdrawal cannot be exercised in service contracts that have been initiated with the consumer’s approval before the expiration of the withdrawal period.
  2. The expenses arising from the exercise of the right of withdrawal shall be borne by the SELLER.
  3. In order to exercise the right of withdrawal, it is necessary to notify the SELLER in writing by registered mail, fax, or e-mail within 14 (fourteen) days and the product must not have been used within the framework of the “Products for which the Right of Withdrawal cannot be used” provisions regulated in this contract.

EXERCISING THE RIGHT OF WITHDRAWAL:

  1. The invoice of the product delivered to a third party or the BUYER (If the invoice of the product to be returned is issued in the name of a corporation, it is required to be sent along with the return invoice issued by the corporation. Order returns invoiced to corporations cannot be completed unless a RETURN INVOICE is issued.),
  2. The return form, the box of the products to be returned, the packaging, and all standard accessories, if any, must be delivered complete and undamaged.

RETURN CONDITIONS:

  1. The SELLER is obliged to refund the total amount and return the goods within 20 days, starting from the day they receive the withdrawal notice from the BUYER, and provide the documents that put the BUYER under debt, within 10 days after the notice is received.
  2. If there is a decrease in the value of the product due to the BUYER’s fault or if it becomes impossible to return the product, the BUYER is responsible for compensating the damages of the SELLER in proportion to their fault. However, the BUYER is not responsible for any changes or damages caused by the proper use of the product during the withdrawal period.
  3. If the campaign limit amount set by the SELLER is not reached due to the use of the right of withdrawal, the discount amount used under the campaign will be cancelled.

PRODUCTS THAT CANNOT BE RETURNED:

  1. Products that are prepared according to the BUYER’s explicit personal needs and are not suitable for return, underwear bottoms, swimsuit bottoms, makeup materials, disposable products, perishable goods, or products with a possibility of expiration after delivery, products that are not suitable for return due to health and hygiene reasons once the packaging has been opened by the BUYER, products that have been mixed with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines, electronic services or immaterial goods delivered instantly to the consumer, sound or image recordings, books, digital content, software programs, data recording and data storage devices, computer consumables cannot be returned according to the Regulation if the packaging has been opened by the BUYER. Also, the right of withdrawal cannot be exercised for services that have started with the consumer’s approval before the expiration of the right of withdrawal, in accordance with the Regulation.
  2. To be eligible for return, cosmetic and personal care products, underwear, swimsuits, books, copyable software and programs, DVDs, VCDs, CDs, and stationery consumables (toner, cartridge, ribbon, etc.) must have unopened, untested, undamaged, and unused packaging.

DEFAULT AND LEGAL CONSEQUENCES:

  1. If the BUYER defaults on their payment made by credit card, they accept, declare, and undertake that they will pay interest to the card-issuing bank and be liable to the bank within the framework of the credit card agreement between them and the bank. In this case, the relevant bank may resort to legal remedies; they may demand the expenses and attorney’s fees from the BUYER, and in any case, the BUYER agrees to pay for the damages and losses incurred by the SELLER due to the delay in the performance of the debt.